FAQ - Frequently Asked Questions
1. How long does delivery take?
Delivery times may vary depending on your location, and whether the products you ordered are "print-on-demand" products. If you ordered CDs, DVDs or Vinyl: these products are already produced so it takes the time it takes for us to box it up and send it to you. Typically, orders are processed within 2-3 business days. Once shipped, domestic deliveries usually take 3-5 business days, while international deliveries can take up to 14 business days. Please note that these are estimated times and delays may occur due to unforeseen circumstances. If you ordered clothing and merchandise (hats, cups, etc), please note that these will need to be printed up specifically for you - so these products may take some extra time - but thank you for understanding this as we like to save the environment and only print-on-demand when we can! If you have any questions regarding your order, please contact us at any time via the contact-page.
2. Do you offer international shipping?
Yes, we offer international shipping to select countries. However, please note that we do not ship to countries or regions that are affected by international trading embargoes. You can check if your country is eligible for shipping during the checkout process.
3. How much does shipping cost?
Shipping charges are calculated based on the weight and dimensions of your order, as well as your location. The exact shipping cost will be displayed at checkout before you complete your purchase. Good news = we sometimes offer FREE shipping on all CDs, DVDs and Vinyl globally.. so try to add this to your shopping cart today, and see if you are lucky! :-)
4. Can I track my order?
Most music-related deliveries will not get a tracking code, but all clothing orders will get this. So, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your delivery.
5. What should I do if my order is delayed or hasn't arrived?
If your order is delayed or hasn't arrived within the estimated delivery time, please contact our customer support team at info@fluffyjackets.co.uk. We will investigate the issue and provide you with an update on the status of your order.
6. Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible at info@fluffyjackets.co.uk. We will do our best to accommodate your request, but please note that changes to the shipping address may cause delays in delivery.
7. What should I do if my package is damaged or defective?
If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately at info@fluffyjackets.co.uk. We will evaluate the issue and make it right by either replacing the item or providing a refund.
8. Can I return my order?
Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please note that certain items, such as digital downloads and personalized products, are non-returnable. For more information, please refer to our Refund Policy.
9. How do I initiate a return?
To initiate a return, please contact our customer support team at info@fluffyjackets.co.uk. We will provide you with instructions on how and where to send your package. Please note that returns sent back to us without prior authorization will not be accepted.
10. How long does it take to process a refund?
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
11. Where do I find high resolution photos of The Fluffy Jackets, including logo and album covers?
Please visit the Press Room for high resolution artwork, photos, album covers, latest press and promotional video.
12. Can I use all photos that I find on this website free of charge?
Yes; all photos, album covers and images (including high-resolution versions on our Press Room) can be used FREE of charge if the following credit is provided: "Image courtesy of The Fluffy Jackets".
13. Where can I find out more about The Fluffy Jackets performance- and album credits?
The Fluffy Jackets actively seek to promote the songwriters, publishers, performing musicians, engineers, producers, mixers and mastering engineers who have been involved with our releases. We realise this is not easy to get hold of on online streaming services. This is why we make a point of publishing very detailed album credit information (incl. publishers, performers, contributors, UPC, ISRC, ISWC, IPI codes) on our Music page. In addition, if you purchase our physical output, you will also find the relevant information there (LP, CD, DVD, etc).
14. Who owns The Fluffy Jackets album artworks (image rights)?
All album artworks are owned by Helge Rognstad: The artwork "Fighting Demons" (2014) was painted by Parichat Meknamee; the painting was ordered / commissioned by Helge Rognstad who retains all image rights. The artwork used on the "Something from Nothing" (2019) album is a digital artwork called "The Garbage Collector", created by the artist Anton Semenov; the image right was subsequently aquired by Helge Rognstad on the 8 March 2018 who owns the image rights.
15. Who owns the original songs; The Fluffy Jackets song catalogue?
The Fluffy Jackets catalogue and master recordings are still owned by Helge Rognstad. Both Publishing and Mechanical Copyright is registered with TONO, the Norwegian CMO organisation, who collect royalties on our behalf. The original master recordings are owned by The Fluffy Jackets (Helge Rognstad). Visit our Music page for detailed information about songwriting credits or associated IPI, ISWC, ISRC codes. You can also obtain songwriting credits and associeated information by writing to us via this webpage.
16. What should I do if I want to record a Cover-version of a Fluffy Jackets song?
First, the good news is that you do not need written approvals from us. All we ask is that you clearly mark the songwriter name on your credits if you release your song online (IE: when you upload your music to your distributor, or when you release your cover version on a webpage or Internet Service Provider - ISP). When you do this, make sure that you spell the songwriter's name correctly, as it will help our partners collect the royalties. Since Helge Rognstad is a published songwriter (lyricist, composer) - if you are planning to print up physical copies (CDs, DVDs or LPs etc) then you need to pay the mechanical copyright to the songwriter via your PRO or CMO organisation as TONO will have a reciprocural agreement via our mechanical collection society (NCB). You can find all song credits on our Music page (including songwriters, publishers, performers, contributors, UPC, ISRC, ISWC, IPI codes). We are also very grateful if you send us an email with a link to the song once released, as it is always nice to hear a new version of one of our songs.
17. Can I play The Fluffy Jackets on my Radio station?
Yes, you can play our music on the radio (as per standard procedure) and you do not have to ask our permission for that.
18. Can I use The Fluffy Jackets music in my YouTube video?
Yes, but when you post your video to YouTube, a Copyright Claim may be made on your video via our music distributor. In effect, this means that you can freely use one of our songs in your YouTube video, but you will not be able to monetize the video (money from the resulting adverts will be collected by our music distributor).
19. Can I use The Fluffy Jackets music in my commercial film or project?
Please contact the band on this website if your film or project is of a commercial or political nature, and we can agree terms.
20. What if I want to use a sample of an existing song by The Fluffy Jackets in my new song / or project?
In addition to following the songwriting procedure above, then we must also agree the %-wise split of the performance credits (IE agree the copyright split to the new song as well as the appropriate songwriting credit). For this to happen and be correctly registered, you need to contact The Fluffy Jackets via this website so that we can agree this. Remember to visit our Music page for song credits for all our releases (contains songwriters, publishers, performers, contributors, UPC, ISRC, ISWC, IPI codes).